Frequently Asked Questions
How can I place an order?
You can place an order by browsing our product catalog, adding items to your cart, and proceeding to checkout. Follow the instructions to complete your purchase.
How can I cancel my order?
To cancel your order, contact customer service as soon as possible. Cancellations may not be possible if the order has already been processed or shipped.
What is your return policy? my order?
Returns are accepted under specific conditions. Please refer to our return policy page for detailed instructions on how to initiate a return.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number on the shipping carrier's website to track your package.
How long does shipping take?
Orders are processed within 1-2 business days. Standard U.S shipping typically takes 3-7 business days. Once your order ships, you'll receive a tracking number by email.
Do you ship internationally?
Currently, we only ship within the United States. We hope to expand to international shipping in the future.
Are your supplements tested for quality?
Yes, all supplements are thoroughly tested to ensure they meet quality and safety standards.
How can I request a refund?
To request a return or refund, please email us at support@luminoustouch.us with your order number and the reason for your request. We'll review your request according to our Return & Refund Policy.
What are the shipping costs?
Shipping costs depend on the destination, order size, and shipping method chosen at checkout. Detailed information will be provided during the checkout process.